Terms and Conditions
1 Introduction
1.1 This page contains the terms and conditions on which we supply any of the product listed on our websites www.byblvd.com to you. Please read these Terms and Conditions carefully before ordering any products from Byblvd.
1.2 When ordering product on our website (www.byblvd.com) you agree to be bound by these Terms and Conditions. You can find the Terms and Conditions on our webpage as well.
1.3 These Terms and Conditions govern the supply by us of any product ordered by you on www.byblvd.com and/or through Byblvd (these will in the following section be mentioned as Byblvd). When ordering a product, you agree to be legally bound by these Terms and Conditions.
2 Duties
2.1 For orders shipped to USA, all duties are prepaid by us and included in your order. State sales tax are required for CA.
2.2 For any orders outside of the above regions [2.1], when ordering from Byblvd you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product(s) and any Import Duty / Tax / VAT or penalty imposed by your government.
2.3 Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level.
2.4 Therefore, we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.
2.5 We cannot guarantee that items will not be subject to random checks by customs and cause associated delays and charges. Byblvd is not responsible for any delays caused by destination customs clearance processes.
3 Order Cancellation
3.1 You can cancel you order, entirely or partially, within 15 minutes after you have placed it. If you which to do so, you must send an email to roam@byblvd.com with subject line: Order cancellation # [order number]
3.2 The order will be locked 15 minutes after placing it, as the order will be prepared for shipping from our warehouses. In case you still want a refund, you will be responsible for any return cost (See section 4 Refund and return policy). Furthermore, we will charge you for the cost associated with the shipment of the order (e.g. shipment, handling fee by warehouse), no matter what shipping cost there are attached to the order. And will thus subtract these when refunding your order.
3.3 If the product ordered is delayed caused by force majeure, becomes unavailable, if there is an error on the website pertaining to the order (e.g. an error pertaining to the price and/or description of merchandise) or other delays out of Byblvd’s hands, we reserve the right to cancel and refund the order.
3.4 Byblvd reserve the right to cancel any order if there is suspicion of fraud or any other irregularities relating to the order. In this case Byblvd will contact you in order to solve the problem.
4 Refund and Return Policy
4.1 We want you to enjoy your product. If you decide that you don’t love your product, you may return your purchase within the first 10 days of receiving your product - no questions asked. Please note that you are unable to return merchandise obtained from a retailer other than www.byblvd.com. Please return the product to the original retailer.
4.2 You will be responsible for any costs associated with returning the item to us including shipping cost, any currency conversion and/or local or international taxes or duties.
4.3 To initiate your US return, please follow these steps:
1. Email Roam@byblvd.com to request for a RMA number, and instructions on how to return.
If your return is from outside of the US, please follow these steps:
1. Email Customer Support at roam@byblvd.com with your order details and the reason for return.
2. Then our Customer Support team will provide you with an option to return the product at your expense.
4.4 If your product arrives with a manufacturing defect, we will gladly send you a replacement. Please contact Customer Support at roam@byblvd.com with a brief description of the problem and picture of the defect - we will assist you with replacing your product.
4.5 For wrong product shipments, we will replace it with the correct product you ordered. Please keep the order in the original packaging and email our Customer Support team at roam@byblvd.com. Our Customer Support may ask you to provide visual evidence (e.g photo, video) of the products to expedite the process.
4.6 If your product becomes defective after the first 10 days, please refer to our Limited 1 Year Warranty. We do not refund products that are cosmetically damaged or have damaged due to normal wear and tear. If you believe your product has a manufacturing defect, please email our Customer Support team at roam@byblvd.com.
We do not accept returns that are:
· Obtained from a source other than Byblvd.com.
· Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
· Damaged by misuse or activities other than the intended purpose
· Damaged by normal wear and tear
4.7 Your refund will be processed as soon as the product is received by our Quality Assurance team who confirms it fits within our Return Policy or Limited 1 Year Warranty.
If you request a refund, the purchase price will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets the conditions above.
Once the return has been approved, it typically takes 4-5 business days for the refund to be made to your original payment method.
Credit/Debit card: It may take up to 10 business days for the refund to arrive in your account, depending on the card provider.
4.8 We do not offer repairs. If you have a concern regarding a defective product, please email Customer Support with photos of your concern and we will do our best to address your concern and ensure you are happy with your outcome!
4.9 We are unable to exchange the products you ordered online.
4.10 We ship orders from the United States. Customers will be required to pay their own return shipping if they want a refund on the product.
5 Shipping Details
5.1 When completing your order on the website, you are responsible for assuring that all information you enter as part of the registration process is correct, complete, and up to date. Provided that, the information entered are wrong, Byblvd will not be responsible for this, and you will be reliable for the associated shipping cost.
5.2 When returning your product(s) we recommend you use a trackable shipping service or purchasing a shipping insurance. In connection with miscarriage of the shipment, Byblvd will not be responsible for any refund or any cost associated with the return.
6 Warranty
Byblvd Limited One Year Warranty
6.1 Your Byblvd bag is covered by a limited one year warranty. This limited warranty gives you specific legal rights, and you may also have other rights which vary by state, province, or country.
If your product requires a minor repair, we may be able to provide you with a replacement part to have a local facility to do the repair. Call us for information and we will consider refunding the cost of the repair with a written quote from the repair facility.
· This Limited One Year Warranty extends to Byblvd manufactured by Byblvd and purchased directly from Byblvd or Byblvd’s authorized retailers.
· Defects that do not impair the use of the bag (also known as “cosmetic damage”) is not covered under the Limited One Year Warranty
· We guarantee your Byblvd bag will be free of manufacturing defects for its intended use of transporting clothes and small personal objects.
· A copy of the purchase receipt is required to determine if the warranty is valid
· Byblvd is not intended for commercial or rental purposes
If the luggage is under the limited warranty and needs servicing, we can replace or repair at our discretion.
6.2 Your warranty registration number is your Sales Order number.
6.3 Our warranties extend to the original owner or original recipient.
6.4 If you are locked out of your bag, this is not covered under the Limited One Year Warranty.
If the bag is damaged by an airline, your first course of action should be to seek remediation from the airline.
6.5 Limited warranty covers manufacturing defects which include zippers, hooks, handles, straps, buckles, exterior/interior fabric and stitching, and the lock. It does not cover cosmetic damage due to stains, spills, rips, color changes, slashes, surface tears in the fabric, and scratching of any metal parts.
6.6 Accessories are covered under a One Month Limited Warranty
The One Month Limited Warranty covers power banks which are guaranteed to be free of manufacturing defects and are guaranteed to function properly. Our accessories are not designed to be submerged in water.
The Accessories One Month Limited Warranty does not cover cosmetic damage such as scratches on watch straps or face, cracks from dropping your accessory. Water Pouches, Ropes, Removable Locking Strap, and Locks are not covered under the One Month Limited Warranty.